With extensive experience in the recruitment sector, HRS
services are designed to help take your business to the next level.
At HRS, we are as passionate about support, as we are about our software. We believe that an excellent product cannot exist without excellent support. Our highly technical and dedicated support team have been trained to resolve problems over the phone or by using the latest remote software tools. We make sure you receive a quick and quality service so that your questions are addressed and issues are resolved in a timely manner. You can reach our Support Team online, via email or by phone – whichever way is easiest for you. As a result, we offer numerous ways of getting information to our users that will help them with whatever issues they may be having.
Online training manuals & videos
As a customer you will have access to our training manuals and videos which cover every feature and module within HRS, allowing users to learn our products at their own pace and in their own time. It also means training new staff is a breeze.
Our KnowledgeBase page is in constant development with new topics being added in realtime, and links back to the FAQ’s to create an ever evolving database of technical knowledge FREE to all our subscribers.
Help desk support
Our 2nd line support team are always on hand to answer any queries you may have should you need to speak to them. Once your issue is resolved, the questions and solution will be added to the KnowledgeBase and online videos, making life easier for all other users.
If your query is of a more technical nature, or you have a suggestion of how to improve our products, we will arrange for a member of the 3rd line support team to call you back with a resolution to your query.
We offer a consultancy based in house training scheme for those who wish to train the whole team in one go. For more information and options on training click here.
News & Updates for Recruiters
At HRS, we are passionate about the recruitment industry and feel our job should not end by simply providing you with the best recruitment solution on the market. HRS offer a full news and advice service to customers, at no extra cost. All the news that you need to keep up to date with the recruitment industry and legislation, as well as advice and blogs from the industry's most respected trainers.
You have invested money in our product, so we have invested our time to keep you up to date with all the new development within HRS. Such as new version releases, training on how to use the new updates and information about the ideas we have in the pipeline. (includes tips & tricks & shortcuts). Head over to the HRS YouTube profile for our latest videos.
Hosting, Data migration, Customisation and Integration
At HRS we have a team dedicated solely to Data Migration. From small spreadsheets to massive projects from competitor systems, we are able to migrate your data.
We have worked with a number of systems and are able to translate data from packages such as MS Outlook, Access, Excel, Act, and many recruitment systems including RDB Pro, Bond Adapt, Eclipse, Voyager, Chameleon-i and Microdec Profile.
If you are looking for recruitment software but are worried that either the software will force you to change the way you work or the way you work is so unique that you need a system that will accommodate your special working procedures, then just give us a call. Our consultants will meet with you and discuss your requirements. Almost anything is possible.
We currently partner with the best server hosting companies in the world and are more than happy to discuss hosting options with our clients should you decide not to choose our subscription model. Part of our hosting package also includes live off-line database backup for total security.
Our integration specialist is able to link with most web products that have API programs.