Questions to ask recruitment CRM / ATS providers before making a decision

Speaking to recruitment professionals on a daily basis I hear a lot of horror stories from users that have rushed into signing with a software provider that isn’t the right fit for their business or style of recruiting. In this blog I share with you a few key questions to ask to help ensure you make the right decision.

How will the solution help me make more placements?

Recruitment technology should make a recruiters job easier. Don’t get distracted by industry buzzwords or supposed cutting edge features. Potential systems should help you engage new candidates and clients whilst helping you get the most from your current data. Ask providers which features will help you find, engage and place more candidates. Get a walk through of potential products and focus on the areas of the software you will use on a day-to-day basis.

How is often is the system updated (… and what is the cost)?

Recruitment (as we know it today) has been around since the late 1930s. During this time the industry has gone through major changes as a result of economic ups and downs and advances in technology. Today the practice of finding, connecting and engaging candidates is very close to that of a modern day digital marketer. As a result features in recruitment solutions are crossing over with those in marketing software. The ability to integrate social channels, email and run detailed live reports is helping recruiters work more efficiently.

The point being recruitment is an ever-evolving industry, make sure your recruitment tech works today and has everything in place to work tomorrow. Ask how often is the solution updated and how well the provider knows the recruitment industry.

How is the solution supported, secured and backed up?

You have found a provider that regularly updates their solution and that helps your business with its mission to match great candidates with great companies. The next step is to make sure the solution is properly supported and backed up. Cloud software allows you to access your client and candidate data across multiple devices from almost anywhere in the world, but it does mean a third party manages your data.

Find out who manages your data, how often and when it is backed up, and who owns the rights to it.

Above are just three questions you should ask, there are many more that need answering before making a decision that can have a significant impact on your business. If you have any questions of your own let me know by leaving a comment below. If you want to find out if HRS recruitment software is the right fit give me a call on +44(0) 203 4755 775 or email

I will also be at the UK Recruiter Technology Showcase event in May if you want to talk recruitment technology. For more info on the event and HRS check out:

HRS Connect | Recruitment and

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